NFON
Stand IT 70
Stand IT 70
About NFON
NFON is a leading European provider of integrated business communications with a focus on AI-based applications. The company, which is listed in the Prime Standard segment of the Frankfurt Stock Exchange, has nine branch operations and works together with over 3,000 partners. Every day, NFON supports around 55,000 business customers in Europe with intuitive communication solutions that make their businesses more efficient and flexible. NFON is active as a licensed telecoms company in 15 European countries.
As a long-term partner for small and medium-sized businesses, NFON combines technological innovation with user-friendly and efficient business communication solutions. With both AI-based technologies and operational excellence, NFON enables companies to harness the full potential that artificial intelligence offers – for optimised processes, more precise customer interactions and new growth opportunities.
With its core product, its smart cloud communications platform, NFON offers hassle-free voice calls, simple videoconferencing and seamless integration of CRM and collaboration tools for small and medium-sized companies. All of NFON’s cloud services are operated in certified data centres in Germany, with 100% of their energy needs covered by renewable sources.
TRANSFORMATION DIGITALE
AI Essentials: From Call to Action in SecondsOn busy workdays, notes from one-to-one calls go missing, decisions get forgotten, tasks stay undone, and teams waste time chasing information. Manual note-taking slows everything down—and when users need help, support can be hard to find. AI Essentials fixes that: a smarter way to handle post-call work and user support in one go, fully integrated into NFON Cloud Telephony and built with data sovereignty and GDPR compliance in mind.
CLOUD & STORAGE INFRASTRUCTURES / RÉSEAUX / DATACENTERS TRANSFORMATION DIGITALE
Demeter Chooses Cloud Telephony: Scaling Sustainable Communication with NFONDemeter, renowned for certifying producers of biodynamic food with a strong emphasis on sustainability and animal welfare, found itself at a turning point. As consumer habits shifted, Demeter experienced rapid growth—and needed a communication infrastructure that could scale seamlessly across devices and locations. The solution? NFON’s Cloud Telephony.
CLOUD & STORAGE DATA / ANALYTICS / IA / PRIVACY LOGICIELS & PROGICIELS
Streamlining Customer Support with NFON Contact Center: Meet the AI EmailbotWhat Is the AI Emailbot? The AI Emailbot is an intelligent assistant integrated into NFON Contact Center. It helps process incoming customer emails and can handle up to 86% of repetitive inquiries, such as: Shipment status and tracking Address or contact detail changes Proof of payment Complaints and order cancellations Basic product or service FAQs By analyzing message context, routing emails to the right templates, and triggering automated responses or actions, the Emailbot helps your team save time and focus on complex cases that need a human touch. Real-World Results:…