CLOUD & STORAGE INFRASTRUCTURES / RÉSEAUX / DATACENTERS TRANSFORMATION DIGITALE

Demeter Chooses Cloud Telephony: Scaling Sustainable Communication with NFON

The Challenges Faced by Demeter

• Rigid Legacy Infrastructure: Demeter’s physical PBX setup required manual configuration for each new user and hindered expansion.
• Workforce Spread Across Locations: With team members operating from multiple sites and varying devices, there was an urgent need for remote access and unified tools.
• Fragmented Communication Systems: Inconsistencies across desktop, web, and mobile platforms created inefficiencies in internal collaboration and external customer touchpoints.

The Solution: NFON’s Cloud Telephony for Retail

NFON implemented its Cloud Telephony solution—designed for flexibility, consistency, and productivity—resulting in:

• Effortless Growth: The scalable platform allowed for seamless onboarding without manual setup.
• Device and Location Agnosticism: The same tool worked equally well on smartphones, tablets, and desktops, empowering teams wherever they were.
• Unified Communication Environment: A single, centralized system replaced fragmented channels, creating smoother workflows and clearer communication.

“Instead of having different PBX systems for each site, we can now use a single, easily scalable communication solution. Integrating Cloud Telephony has given our teams much more flexibility.”
— Tobias Armleder, IT Director at Demeter

Impact in a Nutshell

With NFON’s Cloud Telephony, Demeter transformed its operations—unlocking efficient, location-independent communication, simplifying admin tasks, and fostering a growth-ready infrastructure that aligns with their values of sustainability and innovation.