« Two real-life examples of when AI changes the game in customer relations »

Artificial intelligence now has many practical applications in various professions. The key question for businesses is how to effectively integrate AI into existing processes to have a tangible impact on quality, productivity and ease of use.

At this conference, Itecor will present concrete case studies from recent projects carried out in Switzerland. These projects all share the same goal: to use AI to drive continuous improvement based on clearly defined business needs and aligned IT architecture.

• In the context of customer service, a multi-channel AI assistant connected to internal tools (SNow) was deployed in a public administration setting, exponentially increasing service quality, team responsiveness and end-user satisfaction.
• In the context of e-commerce, the implementation of generative AI tools has automated functional testing, accelerated validation cycles and improved delivery reliability. (in English)

Each of these cases demonstrates how a structured, end-to-end approach — from defining the need to deployment — can enable the rapid creation of value and a tenfold increase in existing value.

We will share the technological choices made, the results obtained, the lessons learned and the key success factors for making AI a real performance lever.